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TQM or Total quality management is a continuous method to detect and lessen errors in manufacturing and streamline SCM (supply chain management), augmenting customers’ experience, and ensuring that every employee is up-to-speed with training.

Total quality management concentrates on ensuring that every process standard and internal guideline lessen errors. Contrarily, Six Sigma hunts to lessen defects.

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The Steps to Total Quality Management

Understanding and commitment from employees – TQM is the key to ensuring that every employee present within an organization is aware of the policies of TQM. The employees must also be aware of the corporate goals besides recognizing the significance of these goals. This will result in the general success of an organization.

Quality augmentation culture – It is important to modernize the organizational culture continuously. Only then, it will encourage the feedback of employees, as employees are a vital part of valuable knowledge. When employees have got ideas regarding improving operations, they must be aware that management respects their thinking.

Non-stop improvement in the process – When a person does not move forward, they move backward. TQM is a non-stop process and isn’t a program. It needs incessant improvement in every related procedure, policy, and control that the management establishes.

Concentrate on customer needs – In today’s market, every customer needs and hopes to get perfect products having zero defects. So, concentrating on customer needs is important for long-term survival. A person does business based on his emotions, and competitors would turn into a risk all the time, so it is extremely important to make customers happy and close.

Effective control – This is important to measure and monitor a business’ performance. This is easier to forget the number of times employees do not conform to the controlled process or the equipment was down because of some unplanned maintenance. When stern documentation is maintained, then people can qualify areas objectively for improvement and concentrate their efforts where they would propose the highest return.

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Industries that Use TQM

You can apply the principles of TQM to various industries besides every department present in an individual organization. It helps in ensuring that all employees have been working towards the goals that the company has set forth. The involved departments are production, administration, employee training, and marketing.

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