Various Types of Technical Documentation
Technical documentation can be mainly segregated into two main types, i.e., product-based and project-based documentation.
Product-Based Technical Documentation: This type of documentation is generally external facing. This means that the documentation is specifically designed from the general public or the end-users. This type of documentation provides detailed description of the product, thereby helping the subscribers understand the working mechanism on the front-end.
Such as, in case of an issue with any software, product-based technical documentation can be used for troubleshooting the issue rather than reaching out for customer support. Tutorials, FAQs, installation guides and other types of documentation can be used.
Project-Based Technical Documentation: This type of documentation is for internal use of the development team, explaining the design of the product including the processes and steps necessary to replicate the same if required. Some of this documentation includes product requirements, internal reports and meeting notes, and project timelines.
The basic purpose of this is to provide guidance and instructions to the team on the product, its systems, and parts.
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Applicability of Technical Documentation
Technical documentation has wide applicability some which are as follows –
- Development assistance including functional as well as non-functional requirement for software development, product development, etc.
- User support that refers to anything that provides guidance to users throughout the product. This includes onboarding programs, helpdesks, users guides, and operating procedures.
- Business information that includes data about the company, workflow, policies, procedures, and employees.
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