Alternatively, 80% of problems happen due to 20% of causes. The job of Pareto Analysis is identifying the tasks or problem areas that would have the largest payoff.
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Steps of Pareto Analysis
The steps to carry out Pareto Analysis are:
Recognize and list problems – You need to make a list containing all the issues you require to resolve and this can be formal complaints, customer surveys, and helpdesk logs.
Recognize the root causes of every problem – In the next step, you must get to the chief cause of every problem, and some tools for this are Root Cause Analysis, Cause & Effect Analysis, and 5 Whys.
Score issues – You need to score every problem by importance and the scoring process you will utilize will be dependent on the kind of problem that you have been attempting to solve.
Group issues together – Using the root cause analysis, you need to group problems by a common cause. When most problems happened due to a shortage of staff then you can put them into one group.
Include scores for all groups – In this step; you must include scores for all the groups that you have recognized. The group having the top score would be your highest priority whereas the group having the lowest score would be your lowest priority.
Take action – In the last step, you should take action. You need to begin brainstorming ideas for solving the highest-scoring problem first. Now, if your lowest scoring problems are costly enough then you need not bother about solving them. In this case, when you use Pareto Analysis, you can save resources and energy for the important things.