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Oracle RightNow provides cloud-based customer services software. By integrating RightNow and Oracle, Oracle has offered superior CX or customer experience abilities at all contacts and in all channels.

Oracle acquired RightNow in 2011 and now it offers its products via this platform. The applications you select include Oracle RightNow Web Experience, RightNow Contact Center Experience, RightNow Social Experience, RightNow Engage, and RightNow Policy Automation. The systems provide specific customer services functions, which deal with social network support, technical support, marketing analytics, customer management so that you may supercharge the manner you handle the customer support operations effortlessly.

With this, you can access the best features for contact centre management, web customer service, policy automation, knowledge management, and field service management. It enables you to do all things ranging from mobilizing agents, engaging customers, boosting office collaboration, and improving customer experience.

This platform may be used for automating many repetitive back-office jobs so that the concerns of the customers may be addressed quickly and offer quality support via the preferred channels of clients.

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The Advantages of Oracle RightNow

Oracle RightNow’s cross-channel contact centre service and web customer service include live chats, virtual assistants, guided resolution, email support, and case management. It provides a social tool, which allows you to keep a tab on the communications in your website and social media platforms such as YouTube, Facebook, and Twitter.

You can provide customers with self-service methods so that they can help themselves as per the information they require. The options include the knowledge bases wherein you can post content and resources from both agents and customers. As stated in our help for assignment on Oracle RightNow, you can automate the campaigns on various communication channels.

You can receive a bird’s view of the efforts and can boost customer engagement further. To take the customer service operations, you might use the analytics module of the platform to receive reports on data. This way you can easily find out the way you can improve the processes and the strategies that can be worked further to meet the desires of customers.

What are the Features of Oracle RightNow?

The features are highlighted in our Oracle RightNow homework assignment help online as follows:

• Complete customer profiles
• Actionable insight reports
• Compliance management
• Customs code and add-ins compatible
• Case management
• Custom policy automation
• Open API
• Customer intent and content matching
• Live chat, email support, and virtual assistants
• Facebook experience builder
• Customized as well as pre-built dashboards and reports
• Several customer self-service tools
• Knowledgebase creation
• Offers tailored and personalized services
• Unified multi-channel assistance
• DIACAP, HIPAA, NIST, and FISMA compliant

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