There are various roles and titles that exists on a cruise ship and each of the personnel has a set of responsibilities. There are food and beverage managers who are accountable for everything to ensure the food and beverage are there with the guests timely as per the buffet meals or their ala carte order. The quality is good and stock are in place. The area to have the stuff is ready and cleanliness has been ensured.
Executive chefs are also there managing each and every aspect of kitchen like supervision of kitchen staff, preparation of meals, guidance, administrative work of kitchen. They are primarily responsible for overall management and supervision with lot of responsibility on their shoulders.
Then we also have hotel managers who are responsible for all areas of the ships hotel being managed. Ensuring there are right finances, training, essentials etc. to ensure everything is just on its place.
Casino managers who are responsible and accountable for overall management of the casino, it's policies, staff, availability of money, overall supervision, guest’s facilities and care.
Skills Needed in Cruise Industry Management
Of course the individuals must And preferably having graduated in hospitality management with required training stand a better chance however there are various soft skills that are needed in cruise industry. The ability to demonstrate strong planning, organizing, monitoring and controlling skills. The zeal and enthusiasm for customer delight through effective means and the decision making ability to solve for their problems with focus on service quality. The ability to work with people with different cultures and backgrounds and building favorable relationships and environment. The biggest one is their willingness, ability to be able to adjust with life at sea for such longer time periods.
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