Today, many companies that include IBM observe the aspect of expanding product information grounded on what a user actually requires doing at the time of using a product. Product information can get divided into and at times, physically arranged into various task classes, like planning for, evaluating, installing, administering, using, customizing, and maintaining various products.
After this, documentation is built into the product directly as a vital portion of the user interface. Again, printed technical manuals too happen to be obtainable in HTML pages or as Adobe Acrobat PDF (Portable Document Format) files.
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The Categories of Documentation
Documentation is divided into categories like:
- Installation – It describes the method in which a program or a device is installed besides the method of using it.
- Tutorial – The tutorials teach users regarding the process of using the product. By their very nature, tutorials proceed at a slower rate compared to a reference manual and it commonly comprises fewer details.
- Reference – The references are recognized as detailed explanations of specific products that are familiarized in an alphabetical manner. The job of reference documentation is catering to people who are acquainted with the item but require reminders or highly important information regarding a specific topic.
The above-mentioned kinds of documentation turn the process of delivering the particular information smoother that the users need when they require it the most.
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The Need for Documentation
The chief purposes of documentation are:
- Describing the operation, usage, designing, or maintenance of hardware or software via the utilization of listings, diagrams, manuals, and various other soft- or hard-copy written as well as graphic compounds.
- Standardizing business practices.
- Assigning jobs and establishing power for business practices and processes.
- Complying with the requirements that consumers have.
- Complying with the needs of the contract.
- Training newly-appointed employees.
- Eliminating or reducing waste, abuse, and fraud.
- Complying with the state, local, and federal regulations.
Advantages of documentation
When you own updated and accurate documentation, then you can turn your web services, applications, components, databases, and schemas easier for maintaining. So, documentation lessens support needs while augmenting productivity and quality.